# Support (/docs/support)

How to reach codai support, what to include so we can help on the first reply, and how to export your data or delete your account.

## Before you write [#before-you-write]

1. Check [troubleshooting](./troubleshooting.mdx): 401, 404 and 429 are almost always solved there.
2. Use **Ask AI** at the bottom right of any docs page. It answers from these docs and links the pages it used.
3. Check the [FAQ](./apps/faq.mdx) for the desktop, web and Android apps.

## Contact [#contact]

The support page on the main site lists every way to reach us, the response times and the address for security reports:

- English: [codai.ro/en/support](https://codai.ro/en/support)
- Română: [codai.ro/ro/support](https://codai.ro/ro/support)

## What to include [#what-to-include]

So we can answer on the first reply:

- what you did, what you expected and what happened instead;
- the exact error: HTTP status, the `error.code` from the body and the time (with your time zone);
- the `x-request-id` response header when the error came from the API;
- the client and its version (SDK, IDE plugin, desktop, Android, codaid);
- the first characters of the key (`codai_ab12…`) if it matters which key failed.

Never send a full API key, a password or a one-time code. Nobody at codai will ask for them.

## Export your data [#export-your-data]

Open [hub.codai.ro](https://hub.codai.ro) → **Settings → Data & privacy** → **Request export**. You get a zip with your profile, key metadata, usage, tasks and billing history; the download link is valid for 7 days.

## Delete your account [#delete-your-account]

Deletion is self-service and needs no ticket: follow the steps on [delete your account](https://codai.ro/account/delete). The page explains what is deleted at once, what must be kept by law (invoices, for example) and for how long.

If you can no longer sign in, write to us through the support page above from the address on the account. We confirm ownership with that address before deleting anything.